Bronze is our basic annual telephone support program. The price remains at $425 per year for unlimited telephone support.
After your purchase, please call AXYZ to get initiate the ticket and get connected with a technician.
The Bronze Support Package includes full telephone support for your AXYZ Router.
Some of the ways in which we can help you successfully use your AXYZ CNC Router when you buy this Package:
- Provide Help desk document to Identify error codes for easy resolution
- Review Activity logs to identify issues (A2MC controllers only)
- No Power / Machine will not turn on
- No communication
- Vacuum hold-down / pump
- Machine cutting Controller issues
- Smart Control / Sub Console / Pendant console
- Spindle / Inverter
- Machine (axis) motion issues
- Option issues